Frequently Asked Questions




1. How does your system work?
a. Send your document to us for an unbinding quote, indicate your deadline and other details in the contact form or in your email.
 
b. You will receive a call (if you leave your number) or an email from us within hours, including an unbinding quote as well as the fastest turnaround date and time.
 
c. If you agree, make the payment.
 
d After we receive your payment, we will start proofreading or editing your document immediately.
 
e. We will return your text within the deadline that we agreed upon via email.
 
2. How do I send a document?
You can send your document to info@scribero.com or use our request form. Contact us if you would like to send your document via snail mail.
 
3. How long does it take?
You decide. We can proofread or edit your document in 2 days, 5 days or 10 days. Different rates apply. Depending on our schedule, we might be able to return your document within 24 hours at an extra charge. The sooner you contact us, the likelier we can manage it.
 
4. What is the difference between proofreading and editing?
Put simply, we define proofreading as the attempt to create an error-free version of your text. On the other hand, in editing, we attempt to change the structure, and style of your document in order to have a better, flowing text that is fit for your purpose.
 
For more detail, see Services, Proofreading and Editing.
 
5. How much do you charge?
See Pricing.
 
6. How can I pay?
See Payment.
 
7. Are my documents treated confidentially?
Yes. Our contact form supports 256-bit secure form processing (SSL).
 
Only our editors who actually work on them will have access to your document.
 
Technically, we keep documents on our computers and external hard disks. Once the job is done, the documents are kept 15 days on our servers. In case you lose the corrected version of your document, we can always retrieve it within 15 days. After 15 days, your document will be deleted forever.
 
8. Do you have expertise on any topic? 
We are probably acquainted with a great many of topics. We have proofread and edited texts from almost all fields and genres.
 
9. Is there anything you refuse to correct?
Yes. Scribero reserves the right to refuse proofreading or editing a text if it contains content that violates our Terms and Conditions.
10. Who the hell are you?

We are a group of passionate editors who enjoy working with texts. Our head editor has a PhD and most of the editors either graduate students or people with long years of expertise in the business. We even have a philosophy.
 
11. I have another question.
Tell us!